The Jakarta Post, Jakarta | Fri, 12/24/2010
The Indonesia Corruption Watch (ICW) says 70 percent of patients entitled to various government health insurance schemes for the poor have complained about the hospital services they have received.
Citing results of a recent survey by the anti-graft watchdog, ICW’s Febri Hendri said Friday that 70 percent of 986 poor patient respondents still found many things to complain about even though health insurance schemes, including Jamkesmas, Jamkesda, Gakin and SKTM, had been in place for some time.
“The complaints are about administrative services, nurses, doctors, facilities, down payment, costs and other hospital services, among other things,” Febri said in a press release as quoted by Antara.
The ICW’s Citizen Report Cards 2010 surveyed respondents about treatment received at 19 public and private hospitals in Greater Jakarta.
The survey also found that many poor patients were reluctant to use their state-supported health insurance cards for fear of being rejected by hospitals.
Many of the hospitals still reject poor patients, using excuses such a lack of available beds, insufficient medical equipment and a shortage of doctors or medicines to treat the patients, the ICW said.
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